Introducing Leo

Office Manager

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Leo is the Office Manager at Mind Harbor, where he oversees the day-to-day operations that keep client care running smoothly. Since 2018, his career has lived within healthcare on both the payer and provider sides giving him a uniquely well-rounded understanding of insurance, claims, medical records, and the patient experience from end to end. He approaches his role with warmth, precision, and the belief that the administrative side of mental health care should feel as supportive as the clinical work itself.

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Leo holds a Bachelor's degree in Education with a major in English, a foundation that shapes the clarity, patience, and care he brings to every patient interaction whether that's walking someone through their insurance benefits, coordinating intake paperwork, or answering questions about billing. His experience working inside both insurance organizations and doctors' offices allows him to anticipate what clients might find confusing or overwhelming, and to make those moments feel simple instead. He is committed to ensuring that nothing administrative gets in the way of the work that matters most: a client's mental health journey.

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Outside of his work at Mind Harbor, Leo loves traveling, playing Scrabble, and unwinding with a good thriller novel or a favorite sitcom. He believes that the first phone call to a mental health practice can be the hardest one a person makes, and he is honored to be the voice that meets clients with kindness, professionalism, and the reassurance that they are in good hands.